Welcome to the Memorial Sloan Kettering Cancer Center Ground Transportation page. Below you will find details on the program. Please contact us if you have any questions or we can be of any further assistance.
Pick up within the 5 Boros of NYC
All City Corporate Transportation Tel #: (718)402-4747
For NJ to NJ trips only
Newport Corporate Car Tel #: 800-572-7270
Please provide your account number when you call
As a control procedure, the car service company is informed by us not to make any booking without the mandatory information
Please call our Account Manager Chris Demergis if you have any questions at (718)438-1100×3153 or email him at cdermergis@executivecharge.com
| Airport Pick Ups | Rates to and from Manhattan: | |
| Manhattan to/from: | East | West |
| LGA | $42 | $44 |
| JFK | $62 | $64 |
| Newark | $64 | |
| Teterboro | $75 | |
| Westchester County | $106 | |
| MacArthur | $133 |
Guidelines for airport bookings are as follows:
Wait time is provided with a 5 minute grace time, billed at 70 cents per minute thereafter. While we do monitor flight arrival times, you may want to put your reservation “On Hold” at the time you make it. This inserts the reservation in to the system but does not release a car until you call and say you are ready to be picked up. This allows for time delays caused by gate holds or customs (or should you want to make a phone call before heading to the curb) and minimizes wait time charges.. When you are ready to be picked up just give us a call (have your confirmation number handy) and we’ll pick you up curbside in just a few minutes.
Schedule in advance
- Domestic Flights – schedule pick up 30 minutes after flights expected arrival
- International Flights – schedule pick up 60 minutes after flights expected arrival
The Executive Transportation Group has over 1,750 cars in service. It only takes an estimate of 10 mins from the time of call for the car to arrive at the airport as they typically already have cars there.
Gratuity are included as part of our contracted rate.
Please call our Account Manager Chris Demergis if you have any questions at (718)438-1100×3153 or email him at cdermergis@executivecharge.com
Other FAQs about the service:
| General | |
| Who is ETG? | All City and Newport are part of the Executive Transportation Group (ETG) consortium of companies. They are our primary, preferred car service provider for New York – Tri State area, including New York, New Jersey, and Connecticut. ETG is a large and diverse ground transportation comprised of more than 1,800 Executive Sedans and Black Cars. |
| What Types of Cars
does ETG have? |
ETG has a full range of vehicles. In general they will be providing Lincoln Town Cars, though they also have hybrid vehicles in addition to full size vehicles. On an as needed basis you may contact them for an SUV or other specialty vehicles. Please be aware that SUVs and specialty vehicles may cost up to twice as much as a standard black car. |
| Making a reservation | |
| By Phone | Call 1- (718)402-4747 |
| Account Number | Please have your account number handy when making a reservation |
| How far ahead do I need to make a reservation? | Reservations can be made anytime, but it is highly recommended to make them as soon as possible. The further away from New York City the pickup is, the longer lead time will be needed. |
| What can I expect if I need a last minute reservation? | One of the primary reasons ETG has been chosen as a preferred supplier due to the size of their fleet (1,800 cars) and reputation for reliability. During bad weather conditions, the demand of cars in the city is bigger; call one hour in advance if possible. ETG will give priority to service those rides that had been confirmed in advance but will make every effort to accommodate your request. |
| Are SUVs available? | Yes, SUVs are available at an additional cost (approximately double the price of a standard black car). They should only be requested when required. |
| On the ETG Web site | Go to www.executivecharge.com From there you can make reservations and see additional information about the program. |
| Pickup and Notification Information | |
| Location information | At the time of reservation you will be asked what specific location you would like to be picked up at in addition to the pickup address. Examples of this are “Front of the building”, “Intersection of XX & YY Streets”. They will make every effort to pick you up at your desired location. |
| What confirmations will be provided? | 1. If you make a voice reservation and ask for a voice confirmation, the confirmation number will be provided immediately.
2. If you ask to be notified by email, the confirmation will be an email with the details of your reservation and before the car arrives you will receive an email with the ETA of the car, the car number and drivers cell phone. |
| Car Trax? | ETG has a new feature that may be requested at the time of reservation, called Car Trax. You will be asked for your call phone number, and at the time the car is assigned to your reservation a text message will be sent which has the car number, the car type and color, the drivers name and cell phone and a link to a url that will provide you with a map and your cars position on it. This updates every few seconds, making it easier to find your car. A second text will be sent when the car arrives at the pickup location. |
| Will my assistant receive notifications as well? | Not by default, however on a voice reservation the operator can easily add an email address so that that email address receives confirmation information as well. |
| How do I know which car is mine? | In addition to the above notifications, the car will have a sign with “The Executive Transportation Group” at the top of it and the car number below that in order to make identifying your car easier. |
| What if I can’t find my car? | In either the email or the text you will have been given the drivers cell phone number and that is the fastest method. Should you need any additional assistance please call the dispatch center at 1-718-402-4747. |
| Airport pickups and drop offs | |
| For airport arrivals, when should I make a reservation? | Please make the reservation as soon as your flights are confirmed. At the time of reservation you will need to confirm your airline and flight number so ETG may track the flight arrival time. |
| Are Meet & Greet services available at the airport? | 1. Yes. “Meet & Greet” services are available when being picked up from airports and included in the rates plus any additional parking costs. At airport Baggage Claim, a driver will be holding a sign with your name.
2. Alternatively, curbside pickup at the arrivals area of the terminalis available. 3. You may want to put your reservation “On Hold” at the time you make it. This inserts the reservation in to the system but does not release a car until you call and say you are ready to be picked up. This allows for time delays caused by gate holds or customs (or should you want to make a phone call before heading to the curb) and minimizes wait time charges. |
| Changes and Cancellations | |
| How far ahead should I cancel a reservation if I need to? | Please cancel a reservation as soon as you know you won’t be making the trip as cancellation charges may apply if not cancelled early enough. There is no charge for cancellation if you cancel before the car is dispatched. |
| What if I need to change my reservation? | Changes are accepted any time before the car is dispatched. |
| Are there No Show Charges? | Yes there are. You will incur a no show charge if your reservation is not cancelled. Please always confirm your cancellation number (if you opted for emails you will get a cancellation email). |
| How is a No Show charge calculated? | Within the five boroughs, you will be charged $24 or total wait time, whichever is greater; outside Manhattan, the base rate of the trip. |
| Payment | |
| How do I pay for the ride? | You need to provide your account number at time of reservation provide the voucher to the driver when you enter the car. |
| Can the Call Center provide a cost estimate for the trip? | Yes. |
| Do I need a receipt? | No, while the driver may ask you to initial items such as wait time and tolls on the voucher, you do not need a receipt at the time of the trip. |
| Should I tip the driver? | Per policy there is no tipping required. |
| How do I dispute a charge or report a customer service issue? | If it is an immediate issue, such as a problem with a trip or you can’t find your driver please call 1-(718)402-4747
If it is a general question, billing concern or should you need a copy of a receipt please call (718)438-1100 and ask for Customer Service or email customerservice@executivecharge.com |
| Is there an app for that? | |
| Why yes there is. | ETG offers ZTrip, which is an iPhone and Android app. |
